For operators
One operating relationship that scales building by building.
Boxroom is built as an operator and long-term partner, not a hardware reseller. This page sets out what you get, how a scheme goes live, and what we need from you.
From site survey to go-live.
Site survey
We walk the scheme with your team.
- Courier approach
- Resident circulation
- Available footprint
- Initial parcel and storage need
System design
A configuration sized to the building.
- Parcel capacity
- Compartment mix
- Initial storage
- Finish and branding
Agree
Commercial terms and final specification in one operating agreement.
Install and operate
Production, installation, resident launch, then a live operated service.
- Onboarding email and account setup
- App support
- Monitoring, maintenance and escalation
What we need from the partner.
Five things. Everything else is ours to run.
- A locationAgreed at survey, along with the power arrangement. Connectivity is via our own SIM, with no reliance on the building network.
- A monthly resident listShared under a data processing agreement so residents can be activated and deactivated as they move.
- All deliveries to the lockersResidents use their Boxroom address; we provide signage and brief the courier depots.
- A held-parcel contactAt the agreed time limit your team removes an uncollected parcel with a master code.
- BrandingStandard Boxroom finish or your scheme's colour, wrap or vinyl.
Sized to the building, expanded as it is used.
Modular columns configured by capacity, footprint and compartment mix: a console with screen and courier interface, extension columns, and an oversize column for bulky deliveries.
- Expected demandDwelling count, expected parcel volumes and a capture assumption set the starting capacity.
- Dwell timeCompartment numbers depend on how long parcels sit before collection. Reminders and the held-parcel policy keep doors cycling in peak weeks.
- Compartment mixSmall, medium, large and oversize doors configured around real parcel profiles.
- Live utilisationOccupancy, throughput and demand are monitored after go-live, and permanent capacity is added when use supports it.
Common questions.
Service levels, held-parcel policy, insurance terms and implementation detail are finalised in the operating agreement.
Will couriers use it?
Couriers prefer lockers: no waiting and no signatures. Each resident has a personal Boxroom address, and any courier keys in the code from the label. No app or login is needed. We provide signage and brief the local depots.
We already have a resident app.
Boxroom can be integrated into it, so residents get parcel notifications and collection where they already are. Or residents use the Boxroom app alongside yours. Either way, they can also collect with a Wallet card or PIN.
What does it need from the building?
Very little. Power is agreed at survey to suit the site, and connectivity runs on Boxroom's own SIM, so nothing touches your building network. Every unit is monitored 24/7, so we see a problem before a resident does.
Who is responsible for parcels?
Parcels are held within Boxroom hardware under the agreed operating framework. Every hand-off is code-controlled and logged. Insurance terms are set out in the operating agreement.
Data and GDPR?
You share the resident list monthly under a data processing agreement. Boxroom is the controller of resident accounts, data stays on EU servers, and you receive aggregated reporting.
How disruptive is installation?
Minimal. The unit is positioned at the agreed location and commissioned on our own SIM. The position and power arrangement are agreed at survey.
First installations from Q1 2027.
We are surveying build-to-rent and student schemes in Ireland and the UK now. Tell us about a scheme and we will propose a survey date.